Your Privacy Matters at 7zen
7zen is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in plain terms what information we collect, why we collect it, how we use it, and the rights you have over your data as a player in Bangladesh.
Our Commitment to You: At 7zen, we treat your personal information with the same level of care and discretion that we apply to every aspect of our premium platform. We do not sell your personal data to third parties. We do not share it for advertising purposes without your consent. We collect only what is genuinely necessary to operate a safe, compliant, and high-quality gaming environment for players across Bangladesh.
SSL Encryption
All data transmitted between your device and the 7zen platform is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial details remain confidential in transit.
Secure Data Storage
Your personal information is stored on secured servers with access controls, firewalls, and encryption at rest. Only authorised 7zen personnel with a legitimate business need may access player records.
No Data Selling
7zen does not sell, rent, or trade your personal data to external marketing companies, data brokers, or any third party for commercial gain. Your information stays within the 7zen ecosystem.
Player Control
You retain meaningful rights over your data, including the right to access, correct, or request deletion of personal information held by 7zen. Requests can be submitted through our support team.
Transparent Cookie Use
We use cookies only for essential functionality, security, performance analytics, and improving your experience on the platform. You can manage your cookie preferences at any time.
KYC Compliance
Identity verification data collected during the KYC process is used solely to confirm player eligibility and satisfy anti-money laundering obligations. It is never used for profiling or marketing.
Section 1
Information We Collect
7zen collects personal information from players through several channels: directly during the account registration process, through your ongoing use of the platform, and from third-party sources where necessary for identity verification and fraud prevention. We collect only the minimum information required to deliver our services safely and effectively.
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National Identity Card (NID) number or passport number | Account registration, KYC age and identity verification, anti-money laundering compliance |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Account communications, withdrawal notifications, security alerts, support correspondence |
| Financial Data | bKash account number, Nagad account number, Rocket number, bank account details (masked after verification), deposit and withdrawal transaction records | Processing deposits and withdrawals, reconciling account balances, fraud detection, AML monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Platform security, fraud prevention, geo-restriction enforcement, performance optimisation |
| Usage Data | Games played, wager amounts, session duration, bonus activity, login frequency, pages visited | Responsible gaming monitoring, bonus eligibility assessment, personalised platform experience, analytics |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with 7zen support staff | Dispute resolution, quality assurance, staff training, compliance record-keeping |
| Verification Documents | Scanned or photographed copies of NID, passport, driving licence, utility bills (for address proof) | KYC identity and address verification as required by anti-money laundering obligations |
Information We Do Not Collect
7zen does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data unrelated to responsible gaming, or data concerning a player's sex life or sexual orientation. We also do not knowingly collect personal data from individuals under the age of 18. If we discover that we have inadvertently collected data from an underage individual, we will delete it immediately and close the associated account.
Section 2
How We Use Your Information
7zen uses the personal information it collects for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those listed below. Each processing activity is grounded in one of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests (where these do not override your privacy rights), or your explicit consent.
Service Delivery
The primary use of your personal data is to deliver the 7zen platform to you — processing your deposits and withdrawals via bKash, Nagad, Rocket, and local banks; crediting winnings to your balance; managing your bonus allocations; and maintaining your account in good standing. Without this processing, we cannot provide you with a functioning account.
Identity Verification and Compliance
We use identity and document data to verify that you meet our eligibility requirements — specifically that you are at least 18 years of age and are not accessing the platform from a Prohibited Jurisdiction. This verification is a legal obligation under anti-money laundering (AML) frameworks. Failure to complete verification will restrict your ability to withdraw funds.
Security and Fraud Prevention
Technical data — including IP addresses, device fingerprints, and login timestamps — is analysed continuously by our security systems to detect suspicious activity such as account takeover attempts, multi-accounting, bonus abuse, and payment fraud. Where a security threat is identified, we may take immediate protective action including account suspension, pending investigation.
Responsible Gaming
Usage data including session frequency, wager volumes, and deposit patterns is monitored to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, 7zen may proactively reach out to the player, apply protective limits, or suggest self-exclusion in accordance with our Responsible Gaming policy.
Customer Support
When you contact the 7zen support team via live chat or email, we process the contents of your communication, along with your account data, to resolve your query. Support communications are retained for quality assurance and training purposes.
Marketing Communications
With your consent, we may send you promotional communications about bonuses, new games, and seasonal offers — for example, special promotions around Eid, Pohela Boishakh, or major cricket tournaments such as the BPL or T20 World Cup. You may withdraw consent for marketing communications at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
- Account creation and management
- Deposit and withdrawal processing via bKash, Nagad, Rocket
- Age and identity KYC verification (18+ requirement)
- Anti-money laundering (AML) compliance monitoring
- Platform security and fraud detection
- Responsible gaming monitoring and intervention
- Customer support and dispute resolution
- Platform performance and analytics
- Bonus and promotional eligibility assessment
- Consent-based marketing communications
- Legal and regulatory record-keeping
We do not use automated decision-making that produces legal or similarly significant effects on players without human review. Where automated systems flag an account for investigation, a qualified member of our compliance team reviews the case before any material action is taken.
Section 3
Sharing and Disclosure of Data
7zen does not sell your personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers act as independent data controllers in respect of their own payment processing activities and are bound by their own privacy policies and applicable financial regulation.
Identity Verification Partners
Where we use a third-party KYC or identity verification service to authenticate your identity documents, that provider will receive and process the documents you submit. We select verification partners that maintain rigorous data security standards and are contractually prohibited from using your data for any purpose other than completing the verification on our behalf.
Game Technology Providers
The games available on the 7zen platform are powered by third-party game studios and technology providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, among others. These providers may receive technical data (such as session tokens or anonymised player identifiers) necessary to deliver the game experience. They do not receive your name, NID number, or financial account details.
Legal and Regulatory Disclosure
7zen may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud and money laundering. In such circumstances, we will disclose only the minimum information required to satisfy the legal obligation.
Business Transfers
In the event that 7zen undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players of any such transfer and ensure that the receiving entity agrees to honour the commitments set out in this Privacy Policy.
Service Providers Acting on Our Behalf
We engage a limited number of trusted third-party service providers — such as cloud hosting providers, analytics platforms, and customer support software vendors — to help us operate the 7zen platform. These providers process data strictly on our behalf, under contractual data processing agreements that prohibit them from using your data for independent purposes.
Section 4
Cookies and Tracking Technologies
7zen uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate the platform, maintain your session security, understand how players use the site, and improve overall performance. Below is a summary of the cookie categories we use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain login sessions, prevent cross-site request forgery (CSRF), enforce geo-restrictions | Session |
| Functional | Remember language preference, UI settings, game lobby filters, responsible gaming limit displays | 30 days |
| Analytics | Aggregate usage statistics — pages visited, session duration, error rates — to improve platform performance | Up to 13 months |
| Security | Device fingerprinting tokens used to detect suspicious login patterns and protect your account | 90 days |
Strictly Necessary Cookies
These cookies are essential for the platform to function and cannot be disabled. They include the session authentication token that keeps you logged in as you navigate between sections, security tokens that protect your account from cross-site request forgery attacks, and cookies that enforce access controls preventing players from Prohibited Jurisdictions from accessing the platform.
Analytics Cookies
Analytics cookies help us understand aggregate player behaviour — which game categories are most popular, where players encounter errors, and how long sessions typically last. This data is used in aggregated, anonymised form only; it does not identify individual players. Analytics cookies are set only with your consent on first visit where required by applicable law.
Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to the 7zen platform and using core features. Disabling analytics cookies will not affect your ability to play or transact.
Third-Party Cookies
Certain game providers embedded within the 7zen platform may set their own cookies to track game session state. These are governed by the respective provider's own privacy policy. 7zen does not control or have access to the data collected by third-party game provider cookies beyond what is necessary to maintain the game session.
Section 5
Data Retention and Storage
7zen retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below sets out our standard retention periods for the principal data categories we hold.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | AML record-keeping obligations; dispute resolution |
| KYC Verification Documents | Duration of account + 5 years after closure | Anti-money laundering and identity fraud prevention requirements |
| Financial Transaction Records | Duration of account + 7 years after closure | Financial record-keeping and audit requirements |
| Support Communications | 3 years from last interaction | Dispute resolution; quality assurance; compliance evidence |
| Usage and Gaming Data | Duration of account + 2 years after closure | Responsible gaming monitoring; bonus audit trail |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of lawful basis for marketing communications |
| Security and Access Logs | 12 months from creation | Fraud investigation; account security review |
Data Stored in Bangladesh
Where technically and operationally feasible, 7zen endeavours to store data relating to Bangladesh-based players on servers located within or as close as possible to the Bangladesh Standard Time (BST, UTC+6) region. Where data is stored on servers located in other jurisdictions, we ensure that appropriate contractual safeguards are in place to protect your data to the same standard as if it were held locally.
Secure Deletion
When the applicable retention period for a data category expires, we securely delete or anonymise that data so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical purposes, as it does not constitute personal data.
Section 6
Your Privacy Rights
As a player on the 7zen platform, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the 7zen support team via live chat on the platform, or send a written request to [email protected]. We will respond to all legitimate requests within a reasonable period, and in any event within 30 days of receipt.
Right of Access
You may request a copy of the personal data we hold about you. We will provide this in a commonly used format within 30 days of your request, free of charge for the first request per year.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic contact details directly in your account profile.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to our legal retention obligations.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your data — for example, while a rectification request is being assessed — without requiring full erasure of the data.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, you may request a machine-readable copy of your personal data for transfer to another service provider.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to overriding legal grounds.
Important: Some rights are subject to limitations where legal retention obligations apply — for example, we cannot delete financial transaction records that we are required by law to retain for a minimum period. Where a request cannot be fully satisfied, we will explain the reason clearly in our response.
Section 7
Data Security Measures
7zen employs a layered approach to data security, combining technical controls, organisational processes, and ongoing staff training to protect player information against unauthorised access, alteration, disclosure, or destruction.
Technical Controls
- SSL/TLS Encryption in Transit: All data exchanged between your browser or app and the 7zen platform is encrypted using TLS 1.2 or higher.
- Encryption at Rest: Sensitive data fields — including identity document copies and financial account references — are encrypted in our database using strong symmetric encryption.
- Access Controls: Role-based access controls ensure that internal staff can only access the player data necessary for their specific job function. Access is logged and audited.
- Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and monitored 24/7 by automated intrusion detection systems.
- Penetration Testing: The 7zen platform undergoes periodic security assessments by qualified third-party security professionals to identify and remediate vulnerabilities.
Organisational Controls
- All staff who handle personal data receive mandatory data protection training.
- Access to production player data is restricted to a small number of authorised personnel with a documented business need.
- Third-party service providers who process player data on our behalf are vetted for security standards and bound by data processing agreements.
- A documented incident response plan is maintained for rapid action in the event of a data breach.
What You Can Do to Stay Secure
While 7zen takes every reasonable technical and organisational measure to protect your data, you also play an important role in keeping your account secure. We recommend the following practices:
- Use a strong, unique password for your 7zen account — do not reuse a password from another website.
- Never share your login credentials with anyone. 7zen staff will never ask you for your password.
- Log out of your account when using shared or public devices.
- Be alert to phishing attempts — suspicious emails or messages claiming to be from 7zen asking you to click a link and enter your credentials. 7zen will never send unsolicited requests for your password.
- Contact our support team immediately via live chat if you notice any suspicious activity on your account.
Data Breach Notification
In the unlikely event of a data security breach that poses a risk to your rights and freedoms, 7zen will notify affected players without undue delay. The notification will describe the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Section 8
Updates to This Policy
7zen reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to your registered email address. The date of the most recent revision is indicated at the top of this policy.
Your continued use of the 7zen platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or the manner in which 7zen processes your personal data, please contact our support team via live chat on the platform. You may also reach us in writing at [email protected] (plain text — not a clickable link). We are committed to resolving privacy enquiries promptly and transparently.
This Privacy Policy applies exclusively to information collected through the 7zen platform at 7zen.vip. It does not apply to third-party websites, payment providers, or game studios that may be linked to or integrated within the platform — each of those parties maintains their own privacy policies governing their data practices.
Related Policies: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together, these documents set out the full framework of rights, obligations, and protections that govern your relationship with 7zen. 18+ only. Please play responsibly.
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